FAQ
Your Questions, Answered
Starting psychiatric care often comes with questions, and that’s completely normal. We have answers to some of the most common questions about appointments, treatment approaches, and what to expect when working with Dr. Therese Hooft. If you don’t see your question here, please feel free to reach out. The goal is to make sure you feel informed, comfortable, and supported every step of the way.
We accept most insurances (see below), but our billing specialist can also provide you with a superbill to submit to your insurance company if we’re out of network. It’s always best to check your benefits with your insurance company before establishing care.
Insurance Accepted:
- Blue Cross Blue Shield (BCBS)
- First Choice Health Network (Aetna, Trustmark, EMI)
- Medicare
- Wyoming Medicaid
Coverage and copays vary based on your individual plan, so please contact your insurance provider before the first appointment to confirm benefits and out-of-pocket costs.
We can accept cash, check, and credit cards (Discover, Mastercard, Amex or Visa).
- Initial visit, 60-90 minutes. ($395 – $495)
- Follow-up visit, 30 minutes. ($295)
- Ketamine-Assisted Therapy
- 3hr session: $750 (initial treatment)
- 2hr session: $550 (established patients)
Payment is due at the time of service. We accept various forms of payment, including credit/debit cards and electronic transfers. We understand that financial considerations can sometimes be a concern, and we are committed to working with our clients to explore available options.
We understand that unexpected circumstances may arise that necessitate rescheduling or canceling appointments. However, to ensure the smooth functioning of our practice and to accommodate all clients effectively, we have a 48-hour cancellation policy. Please note that being more than 10 minutes late for your scheduled appointment is considered a no-show, and the client will be assessed the cancellation fee.
- We require a credit card on file to schedule an appointment. Clients are required to provide a minimum of 48 hours’ notice for appointment cancellations or rescheduling; otherwise, the client will be subject to the $275 cancellation fee.
- This policy allows us to optimize our scheduling and allocate our resources efficiently, ensuring that all clients receive timely care.
- Additionally, enforcing this policy enables us to utilize canceled appointment slots to accommodate clients on our waitlist who are awaiting treatment.
Still Have Questions?
If you didn’t find the answer you were looking for, help is just a conversation away. Reach out to Calm Waters Psychiatry to learn more about services, the treatment process, or how to schedule your first appointment. Taking that first step can bring clarity, support, and a path forward.